Refund Policy

This policy explains when money paid to CodeSaz is refunded, how to ask for a refund, and how long one takes to arrive. It applies to everything you pay us for, and sits alongside our Terms of Service and Privacy Policy.

1. Who You Are Paying

Payments are made to Codesaz Company for General Trading LTD., incorporated in the Kurdistan Region, Iraq under registration number 40550 (2021). Charges are processed by our payment provider; we never see or store your card details.

2. Subscriptions and Software Services

Where a service is sold on a subscription:

• Free trial. Where a trial is offered, it runs before any charge. Cancel during the trial and you are not charged at all.
• First 14 days. If you are charged and decide within 14 days that the service is not for you, we refund that payment in full.
• After 14 days. A subscription can be cancelled at any time. Cancelling stops the next charge; the period you have already paid for runs to its end and is not refunded pro rata.
• Renewals. If a renewal charges you after you meant to cancel, tell us within 14 days of that charge and we will refund it.

3. Project and Development Work

Design, development, database and content work is quoted and agreed in advance, and is normally invoiced in stages.

• A deposit is refundable in full until work starts.
• Once work has started, a cancelled project is settled for the work actually completed to that point; the remainder is returned.
• Work that has been delivered and accepted is not refundable. If it does not match what was agreed, we will correct it — that is the remedy, rather than a refund.

4. Always Refunded in Full

Regardless of anything above, you get your money back if:

• You were charged twice for the same thing.
• You were charged for something you did not buy.
• We cannot deliver what you paid for.
• A paid service was unavailable for most of the period you paid for.

5. How to Request a Refund

Email [email protected] from the address you paid with, and tell us roughly when you paid and what it was for. A receipt number helps but is not required. We reply within two business days.

6. How the Money Comes Back

Refunds go back through the payment provider that took the payment, to the original card or account — we cannot send it anywhere else. Once we release it, it usually appears within 5 to 10 business days, depending on your bank. That last part is not in our hands.

Refunds are issued in the currency you were charged in. Where your bank applies a conversion, the amount you receive may differ slightly from the amount you paid.

7. What Is Not Refundable

• A subscription period you have already used.
• Work already delivered and accepted.
• Third-party costs we paid on your behalf at your request — domain registrations, hosting, licences and advertising spend — once they are spent. These belong to the third party, not to us.
• App-store purchases, which are refunded by Apple, Google or Huawei under their own policies. We cannot refund a charge we never received.

8. Chargebacks

If something looks wrong, please write to us first. It is faster than a bank dispute and we would rather fix the problem. Raising a chargeback without contacting us may suspend the account while the bank works through it.

9. Changes to This Policy

We may update this policy. The date at the top changes when we do, and the version that applies to a payment is the one published on the day you paid.

10. Contact Us

For any question about a payment or a refund: